Click here to download a copy of the Tenant Information Handbook.  For more information about the Tenant Information Handbook, please contact Lisa Gotori-Koga at (310) 794-0671 or lgotori-koga@be.ucla.edu.  If you do not have Adobe Acrobat Reader, contact the Business & Financial Services Call Center for assistance at x5-6000 or callcenter@be.ucla.edu.

YOUR BUILDING ADDRESS

10920 WILSHIRE BOULEVARD
LOS ANGELES, CALIFORNIA 90024

OFFICE OF THE BUILDING

SUITE 815
PHONE # (310) 794-0671

The Office of the Building is open from 8:30 a.m. to 5:00 p.m., Monday through Friday. All questions regarding any aspect of your occupancy, including services provided, are to be directed to the Office of the Building. Our office phone is answered 24 hours per day, 7 days per week. After business hours, Building Security or our answering service will be able to reach building personnel in the event of an emergency.

EMERGENCY TELEPHONE NUMBERS

FIRE/PARAMEDICS 8911*

POLICE/BOMB SQUAD 8911*

UCLA HOSPITAL (EMERGENCY) 825-2111

UCLA POLICE 825-1491

*All offices with phone systems provided and serviced by University communications Technology must dial 8 before dialing 911. All other offices can dial 911 direct.

The items listed below are intended to aid all the Building Tenants. Additional information may be obtained from Office of the Building, Suite 815, during normal business hours.

1. MANAGEMENT, MAINTENANCE AND SECURITY PERSONNEL:

2. MOVING IN:

The company you select to move your furniture and personal property into the building must contact the Office of the Building for move-in procedures and to schedule the service elevator. You should plan such activities for after 5:00 p.m. weekdays or anytime Saturdays and Sundays.

In making your arrangements, please note that the Tenant or mover is responsible for arranging the removal of all trash and packing associated with the move. The moving company is required to carry insurance and to name the Regents of the University of California, as additional insured. Please call our office for a copy of the University's insurance certificate form.

3. KEYS:

Keys to your premises are available through the Office of the Building. Each new tenant will be issued 3 sets of keys at no charge. Additional keys may be ordered at a charge of $2.00 per key. Please submit a work order to the Office of the Building to order keys. Keys can only be duplicated by the Office of the Building.

4. TENANT IDENTIFICATION/DIRECTORY LISTINGS:

The directory board is located in the Main Lobby. To order directory strips, the tenants must send a written order to the Office of the Building indicating the listing desired, the suite number, and the exact manner in which it is to be displayed on the directory. Your listing must conform to the building format, and no listing which suggests or resembles advertising is permitted.

5. SUITE IDENTIFICATION:

All door signage for tenant suites shall be ordered through the Office of the Building. Tenant signage shall comply with the requirements of the Americans with Disabilities Act, and building management has selected a sign frame that complies with these requirements. Tenant signage shall be billed to the tenant.

6. BUILDING SECURITY AND SAFETY PROCEDURES:

A. Building Hours:

Lobbies are open on weekdays from 7:00 a.m. to 6:00 p.m. The building is secured all day Saturday, Sunday and on Holidays and a Bruin Access card or temporary building pass is required for admittance. To arrange for a Bruin Access card, please contact Mary Stepp via email in the Office of the Building.

B. Lobby Doors:

When lobby doors are locked, a night bell to summon the security guard for after-hours admission or exiting through the main doors is located near Wilshire entry doors. In an emergency, you can exit at the loading dock by walking through the mail room and turning left as you enter the dock area.

C. Signature Cards:

Signature cards are available from the Office of the Building. This card will be the Building Security Officer's Control Card and should bear signatures only of those persons authorized to issue removal permits or after-hour entry passes to the proper personnel in your organization. When you issue a pass, it should be signed by one of the signatories as reflected on the Control Card.

D. Suite Access:

Entry into your office must be by your OWN key. Security officers do not have office keys and building employees are instructed not to unlock any office or tenant area. If you forget your key and there is no one in your office who can open the door for you, the Security Officer on duty can contact one of the people listed as Emergency or After-Hours contacts for your office. With their approval, if an engineer is on duty, the engineer can open your suite. On Saturdays, an engineer is on duty form 6AM - 2PM. No engineers are on duty during the balance of the weekend.

E. Passes and After-Hour Entry:

For the benefit and security of all tenants, entry into the building after or before the normal business hours is permitted only upon authorized after-hours access designated in the BruinCard system or by temporary approved access arranged by an authorized person in your office.

Also available is a pass for temporary use as shown below.  Click here to download a printable version of the temporary building pass and removal permits.  If you do not have Adobe Acrobat Reader, contact the Business & Financial Services Call Center for assistance.  5-6000 or callcenter@be.ucla.edu

TEMPORARY BUILDING PASS
UCLA WILSHIRE CENTER
10920 WILSHIRE BOULEVARD

This is your authority to admit _______________________________

Of________________________________ Company to the Building.

On_____________________________ 20_____.

Admitted by ____________________________________________
Name of Tenant Room

______________________ 
Bldg. Attendant 

____________________________________________
By - Authorized Signature

Prior to occupying your premises, please send us a letter advising the number of passes required. We will send a supply of passes in blank form which only your authorized executive(s) should sign and issue. Please send us a letter notifying us when you assign an after-hours pass.

F. Removal Permits:

Removal of furniture, equipment and business machines from the building is permitted only upon presentation of a removal pass or on tenant's letterhead signed by the tenant's authorized official, authorizing such removal. (Please be as specific as possible.)

Date: _________________________

To the Building Manager of:
UCLA Wilshire Center
10920 Wilshire Blvd.

The Bearer of this pass is authorized to remove
The following from our offices:

______________________________________________

Tenant ________________________________________

By: ___________________________________________

Authorized Signature

G. Fire Stairwells:

The stairwells are the only safe means of exit during an emergency. DO NOT USE THE ELEVATORS. If you are in an elevator during an emergency, it will take you to the ground floor and the doors will open. Please remember to be calm; WALK! DO NOT RUN.

H. Security Recommendations:

We are always interested in maintaining maximum security protection for our tenants. With this thought in mind, we recommend the following.

1. Keys for entrance doors, cabinets, or files where valuables are kept should not be left in unlocked drawers.

2. Upon leaving the premises at the end of the day, lock doors and then try doors to determine if they are properly secure.

3. When an employee entrusted with an entrance key leaves the tenant's employ, consideration should be given to changing the lock cylinders. In addition, please send the Office of the Building an updated employee list. Employees should be periodically cautioned about leaving articles of value such as pocketbooks, purses, jewelry, etc., in any unattended area.

4. Instruct your personnel, especially your receptionist, to notify the Building Manager of any suspicious loitering in or about your premises or of any persons soliciting door to door.

5. Be suspicious of any people who enter your office and who after finding it attended, make excuses that they have the wrong company or room number.

6. After 5:00 p.m. most receptionists' rooms are left unattended so be sure the entrance door to your office is locked.

7. BUILDING SERVICES AND FACILITIES:

A. Maintenance Requests and Repairs:

Calls concerning the building operations and services of any kind should be made to the Office of the Building. Do not attempt to contact the day porters or engineers directly.

B. Heating and Air-Conditioning:

The entire building is climate-controlled and any change or request for adjustment required to maintain a comfortable environment should be referred to the Building Office, as only the engineering staff is properly trained to adjust the system. It would be appreciated if air-conditioning calls could be channeled through your Office Manager to eliminate several calls being received from the same office.

Air-conditioning and heating are provided during normal business hours which are 6:00 AM to 6:00 PM Monday through Friday and 8:00 AM to 2:00 PM on Saturday. Requests for additional service outside of these hours, for which there will be a charge, should be made in writing to the Office of the Building. A minimum of 72 hrs. notice is required.

C. Service Elevator and Deliveries:

A service elevator for deliveries is available from 7:00 a.m. to 4:30 p.m. Monday through Friday.

All move-in or move-out of furniture should be scheduled after 5:00 p.m. or on Saturday or Sunday. Any known delivery which requires an extended period of time to off-load should be scheduled in advance, in writing, with the Office of the Building.

All deliveries must be made through the service entrance of the building, and then via the building service elevator.

D. Cleaning Services:

Normal building standard janitorial services are provided Monday through Friday nights, except holidays. Occasionally the night cleaning people might miss emptying a wastebasket. If this occurs, please call the Office of the Building so that a day porter can be dispatched to rectify this problem.

Any large amounts of trash that don't fit inside wastebaskets should be marked with ATrash/Basura@ signs that can be obtained through the Office of the Building. The janitorial crew will not remove anything outside of a trash receptacle unless it is tagged with a trash decal.

Do not rest work or other items on the trash receptacles. Items resting on trash receptacles shall be deemed trash and will be thrown away.

Recycling is provided by the building. Recycling receptacles must be marked with blue duct tape which is available through the building office.

E. Mail Room:

The building is equipped with a U.S. Postal Room, complete with Federal Express, Airborne Express, and UPS services, which is located adjacent to the ground floor lobby. Tenants will be provided with locked mail boxes for their incoming US mail and a postal box is provided for all outgoing letters and packages.

The nearest Post Office located in Suite 150.

Hours: Monday-Friday 8:00 a.m. to 5:00 p.m.

8. RENTAL REMITTANCES:

Rent will be recharged to your account and fund numbers as requested by your accounting department. If there are any changes to the account or fund numbers we are currently using, please notify the Office of the Building in writing by the 15th of the month.

9. HOLIDAYS:

The Management Office and the Building will be closed on most legal holidays. A notice will be distributed in advance whenever the Office of the Building and/or the Engineering staff will not be on duty.

On holidays when the Engineers are also not on duty there will be no A/C or heating provided for the building.

For your safety and convenience building security is provided 365 days a year and can always be reached in case of emergency.

10. PARKING GARAGE:

The parking for the building is operated by AMPCO SYSTEM PARKING. They may be contacted at 794-3078. Interim Parking Manager, Hernan Reyes, will coordinate parking requirements.

The garage hours Monday thru Friday are from 6:00 a.m. to 7:00 p.m.. If you intend to be working later than 7:00 p.m. it is required that you move your car to the surface lot before lock up. If you are unable to do so, Security can open the garage gate for you. Saturday the garage is open from 9:00 a.m. to 2:00 p.m. Again, remember to remove your car from the garage before lock up time. On Sunday, the garage is closed.

EMERGENCY PROCEDURES

We have attempted to assemble data and instructions within this guide that may prove useful to you regarding safety.

It should be understood that every situation differs and that specific rules cannot possibly be written to cover each and every emergency.

We hope that this guide will aid you sufficiently so that you will be safe in the event of an emergency.

Awareness of this information and the establishment of a training program by each tenant is recommended.

If our advice may aid you in any way, do not hesitate to call upon us.

In the event fire is discovered in your office, please remain calm and follow these steps:

EVACUATION

If it becomes necessary to evacuate, WALK to the nearest stairway, as shown on the evacuation plan permanently located in the elevator lobbies. WALK DOWN and OUT of the building and AWAY from the building to avoid falling glass. NEVER use elevators as they may become inoperable and will be placed on manual control for the Fire Department.

Small fires may be put out by use of fire extinguishers if you know how to operate them.

Never use water to extinguish an electrical fire. Do not attempt to fight a spreading fire alone. Do not go back into a fire area and risk becoming a victim.

A Floor Warden, or someone selected by your suite manager, should direct employees when evacuating to assure orderly evacuation and to keep employees away from the buildings if a complete evacuation is called for. Do not return to the building until advised by the Fire Department that it is safe to do so.

Tenants may hold fire drills and practice evacuation of their suite or floor by making prior arrangements with the Fire Department through your Floor Warden. (Arrangements MUST be made in advance through the Building Operation Manager in order that other tenants may be notified prior to your drill). The building conducts a fire drill at least once per year.

WHAT YOU CAN DO TO PREVENT FIRES

It is to your advantage to designate one person on your floor or suite to be an inspector for conditions that cause fire.

FIRE OR FLOOR WARDENS

The Fire Department has recommended that each Tenant appoint a "Warden". Full floor Tenants should appoint two. These Wardens should be volunteers employed by the Tenant or tenants of that floor, and should be personnel who command that respect of fellow employees, are generally calm during emergency situations, and who are familiar with the building exit, both up and down.

Recommended check list for floor Wardens:

BOMB REPORT OR THREAT

Any person receiving a call that a bomb has been placed in your suite or building should make every effort to get as much information as possible from the person calling. Whoever answers the phone must try to extract the following information.

Call Emergency - 8911 and give them your name, your company, the address of the building you are located in, your floor and suite number. Repeat any information the caller may have given you word for word.

To prevent panic, notify your Floor Wardens and your company supervisors. Issuance of orders to evacuate will be the decision of your company supervisory personnel or the Police Department.

If you are ordered to evacuate, follow the same procedure as in a fire using the stairs, not the elevators. Remember to take purses, packages, briefcases, suitcases; all of these are suspect and may be destroyed by the Bomb Squad if left behind. Furthermore, in case of evacuations, security coverage could lapse.

Call the Building Manager.

Do not touch or handle any unusual objects you may find. Report it to the authorities.

Be aware of any suspicious persons entering your suite. Out of the ordinary activity should be reported to the Bomb Squad.

BOMB EXPLOSION

In the event of an explosion of a bomb, without warning, there will probably be a fire and possibly injuries from the explosion. These steps should be followed.

NOTE:

All switchboard operators or receptionists should be thoroughly trained to react promptly and properly. Good communication is a MUST.

Post a floor plan in a conspicuous place so that your employees can become familiar with exit locations.

Questions or comments? 

Last updated 06/07/2004